Head of Systems and Operations

England, Exeter, Devon
£37500 per annum
05 May 2017
12 May 2017
Clive Perry
Contract Type
Full Time

Head of Systems and Operations

Our client, a global market leader in the provision of niche IT solutions is seeking to appoint a Head of Systems and Operations to enable the next exciting phase of the company's development.


  • Managing a growing team including programmers, analysts and support specialists
  • Evaluating and understanding the functionality of systems to support our continuous improvement program
  • Consulting system users to ascertain needs and requirements and to ensure that facilities meet clients (including end users) expectations
  • Selecting and purchasing the appropriate hosting environment and managing IT budgets for new projects with the assistance of the IT Director
  • Ensuring software licensing laws are followed, particularly data security for ISO 27001 and GDPR with assistance from other Senior Managers
  • Implementing and managing system security and/or integrity and backup procedures
  • Managing new projects and scheduling upgrades
  • Providing user training, support, advice and feedback to clients and in-house teams
  • Testing and implementing modifications to systems, to ensure that that they operate reliably
  • Managing secure network access for clients and users
  • Keeping up to date with new technology and innovations
  • Designing maintenance procedures and putting them into operation
  • Training new staff and clients


Experience in the following areas would be extremely advantageous:

  • A minimum of 5 years IT related professional experience
  • A Bachelor's Degree or similar in one or more of the following areas; computer science, business, finance, analytics or and/or project management
  • Quality Control of system developments and experience of administering software systems and product suites for internal and external use.
  • Previous project and account management experience
  • Experience using various project management methodologies such as Agile or Prince
  • Experience of working with business tools including but not restricted to - MS Office, Project and Tracking systems such as Redmine
  • An understanding of basic HTML, CSS, and javascript
  • Proficiency in MySQL database administration
  • Experience of working with content management systems such as Joomla
  • Experience of working with ecommerce and/or CRM systems
  • Fluency in French and/or German or another language would be desirable


  • Strong leadership qualities
  • Flexible team leader
  • Ability to work under pressure and deliver projects in a timely manner
  • Attention to detail
  • Strong analytical skills

Job Type: Full-time

Salary: £37,500.00 /year

Based Exeter